Refund policy

At JJ Farms, we are committed to providing our customers with the best quality products. Please note that every order is placed at the customer's own discretion and judgment.

1. Mandatory Unboxing Video To process any claims regarding damaged, missing, or incorrect products, a continuous, unedited unboxing video is mandatory.

• The video must start from the moment you receive the sealed parcel and show the opening process until the product is fully inspected.

• The video must not have any cuts, edits, or pauses.

• Requests without a valid unboxing video will not be entertained.

2. Return and Replacement Process

• If a product is found to be defective or damaged, please share the unboxing video with our support team.

• You are not required to return the damaged product. Once our team verifies the video evidence, we will dispatch a replacement product to you immediately.

3. Refund Policy and COD Charges

• COD Orders: For all Cash on Delivery (COD) orders, a non-refundable handling/processing fee of ₹100 will be deducted at the time of order confirmation.

• If you opt for a refund, the amount will be processed to your account after verification, excluding the ₹100 COD fee and any applicable shipping charges.